Last updated: 02 March 2026
Please read these Terms carefully before using any of the Happio services. These Terms form a legally binding agreement between you and Happio Ltd ("Happio", "Company", "we", "us", or "our"). By creating an account, accessing, downloading, or using the Happio Service, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Services.
1.1 Company Information
We are Happio Ltd, registered in England and Wales.
Registered address: 1 Hinde Street, London, W1U 2AY, United Kingdom
Company registration number: 13003986
1.2 The Happio Service
These Terms apply to your access to and use of:
Together, these are referred to as the "Happio Service" or "Software."
The Services provide tools to support mental health professionals and users in delivering, monitoring, and managing therapy programmes and related health metrics.
We process personal data in accordance with applicable data protection laws, including:
Please review our Privacy Policy for full details.
By using the Happio Service, you acknowledge that:
Where required by law, we rely on your explicit consent to process health-related data.
You represent and warrant that:
You are responsible for:
Accounts are personal and non-transferable.
Subject to compliance with these Terms, Happio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:
This licence is for personal, non-commercial use unless otherwise agreed in writing.
You may not:
You must not use the Services:
We reserve the right to suspend or remove content or accounts that breach these Terms.
You retain ownership of content you submit ("User Content").
By submitting User Content, you grant Happio a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, and process such content solely for operating, improving, and providing the Services.
We may remove content that violates these Terms or applicable law.
The Happio Service:
Nothing within the Service constitutes medical advice.
Always seek advice from a qualified healthcare professional for medical concerns. If you are experiencing a medical emergency, contact emergency services immediately.
We make no guarantees regarding therapeutic outcomes.
The Service is provided "as is" and "as available."
We do not guarantee:
We may modify, suspend, or discontinue the Service at any time. Where feasible, we will provide reasonable notice of material changes.
9.1 Use of AI Systems
The Happio Service may use artificial intelligence (AI), machine learning, or automated systems to:
9.2 AI Limitations
AI-generated outputs:
We do not guarantee specific outcomes from AI-generated insights.
9.3 Human Oversight
Where AI tools assist clinicians, final clinical decisions remain the responsibility of licensed professionals.
9.4 Automated Decision-Making Rights
Where applicable law provides you with rights relating to automated decision-making, including the right to human review, you may exercise these rights as described in our Privacy Policy.
9.5 AI Training
Unless explicitly stated otherwise, personal health data is not used to train external third-party AI foundation models without appropriate legal safeguards and consent where required.
The Happio Service includes artificial intelligence functionality, including Tap Coach AI ("AI Features").
AI Features generate automated responses, prompts and insights based on information you provide. You acknowledge that:
You agree not to misuse the AI Features, including by attempting to reverse engineer the underlying models, using outputs to train competing systems, or circumventing safety controls.
To the fullest extent permitted by law, AI Features are provided "as is" and we disclaim liability for any loss or damage arising from reliance on AI-generated outputs, except where liability cannot lawfully be excluded.
We reserve the right to modify, suspend or discontinue AI Features at any time.
Access to certain Services may require payment.
Where required by consumer law, refunds will be handled in accordance with statutory rights.
All intellectual property rights in the Services, including software, branding, designs, text, graphics, AI models, and underlying systems, are owned by Happio or its licensors.
Nothing in these Terms grants you right to use our trademarks without written permission.
To the maximum extent permitted by law:
We exclude liability for:
Our total aggregate liability shall not exceed the greater of:
Nothing in these Terms excludes liability for:
Consumer statutory rights remain unaffected.
You agree to indemnify and hold harmless Happio and its officers, directors, and employees from claims arising from:
We may suspend or terminate your account if:
You may terminate your account at any time via account settings or by contacting hello@happio.io.
Upon termination:
The Service may link to third-party apps or websites. We are not responsible for their content, security, or practices.
Your use of third-party services is at your own risk.
These Terms are governed by the laws of England and Wales.
If a dispute arises, the parties will attempt good faith negotiation for 30 days.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumers may also have access to alternative dispute resolution mechanisms where applicable.
We may update these Terms from time to time.
Where changes are material, we will:
Continued use of the Service after changes take effect constitutes acceptance.
Email: hello@happio.io
Postal Address: Happio Ltd, 1 Hinde Street, London, W1U 2AY, United Kingdom